Terms of Service

Effective Date: March 13, 2026

Last Updated: March 13, 2026

Welcome to KindredLink.ai. These Terms of Service (“Terms”) constitute a legally binding agreement between you and KindredLink, Inc. (“KindredLink,” “we,” “us,” or “our”) governing your access to and use of the KindredLink.ai platform, including all web applications, APIs, and related services (collectively, the “Service”). Please read these Terms carefully before using the Service.

1. Agreement to Terms

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using the Service on behalf of an organization (such as a care facility, business, or other entity), you represent and warrant that you have the authority to bind that organization to these Terms, and “you” refers to both you individually and that organization.

If you do not agree to these Terms, you must not access or use the Service.

2. Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service to manage or contribute to the profile of another person (such as a senior family member or resident), you represent that you have the legal authority to act on their behalf or have obtained their informed consent.

3. Account Registration and Security

To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately at security@kindredlink.ai if you suspect unauthorized access to your account.

We reserve the right to disable any account at any time if, in our reasonable opinion, you have violated any provision of these Terms.

4. Description of Services

KindredLink.ai is an AI-powered platform designed to preserve and celebrate the life stories of seniors. The Service may include, but is not limited to:

  • AI-guided biographical conversations and memory capture
  • Visual life maps and illustrated storyboards
  • Digital Presence and Eternal Voice persona creation
  • Family engagement tools, reports, and notifications
  • Cognitive therapy exercises and Legacy Quests
  • Facility dashboards, clinical insights, and NOC monitoring
  • Heritage tree visualization and family relationship mapping
  • Data export and memoir generation

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where practicable.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights
  • Upload or transmit any content that is unlawful, defamatory, obscene, threatening, invasive of privacy, or otherwise objectionable
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity
  • Attempt to gain unauthorized access to any part of the Service, other accounts, computer systems, or networks
  • Use automated means (bots, scrapers, crawlers) to access the Service without our express written permission
  • Interfere with or disrupt the Service or servers or networks connected to the Service
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service to build a competitive product or service
  • Collect or store personal information of other users without their consent
  • Use the Service for any purpose that is fraudulent, deceptive, or harmful

6. User Content

6.1 Ownership

You retain all ownership rights in the content you submit to the Service, including life stories, photographs, voice recordings, and other personal materials (“User Content”). We do not claim ownership of your User Content.

6.2 License Grant

By submitting User Content, you grant KindredLink a worldwide, non-exclusive, royalty-free license to use, process, store, reproduce, and display your User Content solely for the purpose of providing, maintaining, and improving the Service for you and your authorized recipients. This license terminates when you delete your User Content or account, except as required for backup, legal, or compliance purposes.

6.3 AI-Generated Content

The Service generates content using artificial intelligence, including illustrated storyboards, conversational responses, life map visuals, and persona outputs (“AI-Generated Content”). While we strive for accuracy and quality, AI-Generated Content may contain errors, omissions, or creative interpretations. You are responsible for reviewing AI-Generated Content before sharing or relying on it. You are granted a license to use AI-Generated Content created from your User Content for personal, non-commercial purposes.

7. Fees and Payment

Certain features of the Service require a paid subscription. By subscribing to a paid plan, you agree to pay the applicable fees as described at the time of purchase. All fees are stated in U.S. dollars unless otherwise indicated.

  • Billing: Paid subscriptions are billed on a recurring basis (monthly or annually, as selected). Your payment method will be charged automatically at the beginning of each billing cycle.
  • Free Trials: If you sign up for a free trial, you will not be charged until the trial period ends. You may cancel at any time before the trial ends to avoid charges.
  • Refunds: Fees are non-refundable except as required by applicable law. If you cancel a paid subscription, you will retain access to paid features until the end of your current billing period.
  • Price Changes: We may change our fees upon at least 30 days’ prior notice. Continued use of the Service after a price change takes effect constitutes your acceptance of the new fee.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing:

  • Not Medical Advice: The Service is not a medical device and does not provide medical advice, diagnosis, or treatment. Cognitive therapy features, wellness indicators, and clinical insights are for informational and engagement purposes only and should not be used as a substitute for professional medical judgment. Always consult a qualified healthcare provider for medical decisions.
  • AI Limitations: AI-generated content, including conversational responses, persona outputs, and visual content, is produced by machine learning models that may generate inaccurate, incomplete, or inappropriate content. We do not guarantee the accuracy, reliability, or suitability of any AI-generated output.
  • No Guaranteed Outcomes: We do not guarantee any specific cognitive, emotional, or health outcomes from using the Service.
  • Not a Crisis Service: The Service is not a crisis intervention or emergency service. If you or someone you know is experiencing a medical emergency, mental health crisis, or immediate danger, call 911 or your local emergency services immediately. The Service is not a substitute for emergency medical care.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KINDREDLINK, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF KINDREDLINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KINDREDLINK’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100.00) OR (B) THE TOTAL AMOUNT YOU HAVE PAID TO KINDREDLINK IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless KindredLink, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any law or the rights of any third party.

11. Intellectual Property

The Service, including its design, features, code, documentation, logos, and all other intellectual property, is owned by KindredLink, Inc. and protected by copyright, trademark, and other intellectual property laws.

“KindredLink,” “KindredLink.ai,” “Legacy Quest,” “Eternal Voice,” and “Digital Presence” are trademarks of KindredLink, Inc. You may not use these marks without our prior written consent.

Nothing in these Terms grants you any right to use KindredLink’s trademarks, trade names, logos, or other brand features except as expressly permitted.

12. Termination

You may terminate your account at any time through your account settings or by contacting us at support@kindredlink.ai.

We may suspend or terminate your access to the Service at any time for any reason, including if we reasonably believe you have violated these Terms. We will make reasonable efforts to notify you before termination except where prohibited by law or where immediate termination is necessary to protect the Service or other users.

Upon termination, you will have a 30-day window to export your data (including life stories, media, and other User Content) through the Service’s data export tools. After 30 days, your data will be permanently deleted in accordance with our data retention policies, except as required by law.

13. Modifications to Terms

We may modify these Terms from time to time. When we make material changes, we will provide at least 30 days’ prior notice by posting the updated Terms on this page with a revised effective date and, where appropriate, by notifying you via email or a prominent notice within the Service. Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.

14. Governing Law, Arbitration, and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

14.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service (“Dispute”) shall be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in English, and the seat of arbitration shall be Wilmington, Delaware. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND KINDREDLINK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING.

14.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights. Claims eligible for small claims court may also be brought there.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and KindredLink regarding the Service and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

15.3 Waiver

The failure of KindredLink to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. KindredLink may assign these Terms without restriction.

15.5 Force Majeure

KindredLink shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, power failures, internet disruptions, or third-party service provider outages.

16. Contact Us

If you have questions about these Terms, please contact us:

KindredLink, Inc.

Email: legal@kindredlink.ai